top of page

SHIPPING & RETURNS

Shipping Policy

All El Sereno Mercantile orders ship from Southern California via USPS Priority. Due to the ongoing global rise in shipping costs, we have created a flat rate structure to calculate shipping cost:

$10 flat rate shipping for most orders
$18 flat rate shipping for heavy/oversized orders
$24 max flat rate shipping for the heavy or bulky orders

We don't profit on shipping costs and hopefully this feels fair to everyone, while keeping things simple to understand.

If you require your order urgently please email us at hello@elserenomercantile.com and we will do our best to help. Expedited shipping fees will apply.

Ordering & Processing 

Orders will be processed 24-48 hours from the time your order is placed, pending availability and credit card authorization. During high season and promotional periods, delivery might take a little longer.

Once shipped, your order should arrive within 1-5 days, depending on your location. 
Orders are shipped Monday-Friday (excluding Federal Holidays).
Once your order has shipped, you will receive an email confirmation with tracking.
Please Note: El Sereno Mercantile is not responsible for lost or stolen packages once they are dispatched from our shipping facility. We also are not responsible for any USPS delays that are outside of our control.

Returns & Exchanges

Full price items that are postmarked within 14 days of the arrival date are eligible for return. Please contact us via email with your name, order number, and the item you'd like to return and we'll get back to you within 48 hours. Once we hear from you, as a convenience, we will email you a prepared return label that you can print and we will deduct actual shipping cost from your refund when processed. You are welcome to ship using your own shipping accounts if you prefer.

Please note, not all returns will be eligible based on the following information.
Items that are final sale and cannot be returned: All discounted/sale merchandise, apothecary goods. Additionally, any items that have evidence of being worn, washed or otherwise used are ineligible.

Items must be returned in their original condition, unused, unaltered, with all tags attached. 

bottom of page